Refund and Returns Policy

Refund & Return Policy

Last Updated: [Insert Date]

Welcome to Shailendra Shivsanshbazaar.info. Customer satisfaction is important to us. This Refund & Return Policy explains the terms and conditions for returns, exchanges, and refunds for products purchased through our website.

1. Eligibility for Returns

We accept returns for eligible products, including shirts, pants, and jeans, within 7 days from the date of delivery.

To qualify for a return, the item must:

  • Be unused, unworn, unwashed, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Not show signs of damage, stains, alteration, or misuse.

  • Be accompanied by proof of purchase, such as the order confirmation or invoice.

2. Non-Returnable Items

Returns and refunds will not be accepted for:

  • Products returned after the 7-day return period.

  • Items that have been used, washed, altered, or damaged by the customer.

  • Products without original tags or packaging.

  • Items purchased during clearance sales or marked as “Final Sale” (unless received in a damaged or defective condition).

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, you may be required to provide:

  • Your order number.

  • Clear photographs of the product and packaging.

  • A description of the issue.

After verification, we will arrange a replacement, exchange, or refund as applicable.

4. Exchange Policy

Exchanges are subject to product availability and may be offered for:

  • Size-related issues.

  • Incorrect items received.

  • Defective or damaged products.

If the requested replacement item is unavailable, a refund may be issued in accordance with this policy.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method.

  • Refunds for Cash on Delivery (COD) orders may require your bank account details for transfer.

  • Refunds are generally processed within 7–10 business days after approval.

Please note that the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Return Shipping

  • If the return is due to a defective, damaged, or incorrect product, return shipping charges will be borne by us.

  • For returns initiated for reasons such as size preference or change of mind, return shipping charges may be deducted from the refund amount or borne by the customer, depending on our return arrangements.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. In such cases, customers may initiate a return in accordance with this policy after delivery.

8. How to Request a Return

To initiate a return, exchange, or refund request, please contact our customer support team with the following details:

  • Full Name

  • Order Number

  • Registered Email Address or Mobile Number

  • Reason for Return

  • Supporting photographs, if applicable

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Website: ShailendraShivsanshbazaar.info
Email: dmshalendra@gmail.com
Phone: 9584923966
Business Hours: 10:00AM-5:00PM

10. Policy Updates

Shailendra Shivsanshbazaar.info reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page along with the updated effective date.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.